Have you recently made the switch from landlines to VoIP? Congratulations! You’re now closer to experiencing all the benefits that this tech has to offer. Be prepared to experience lower phone bills and the best conveniences that only internet-based communication can offer.

The pandemic especially has made entrepreneurs realize the value and power of VoIP in ensuring that their business continues running. But if you’re reading this right now, chances are you’re not getting the full extent of advantages from VoIP. 

Let’s change that today, shall we? You deserve the best that VoIP can offer. So today, we’ll talk about VoIP problem solutions that you can solve without the help of a tech expert.

Call jitters

Have you experienced the calls where the sound is jumbled? In other cases, parts of the voice message are missing or incomprehensible. If you or your staff experience any of these, then you already know what a call jitter is.

This happens because, with VoIP, your voice information is constantly transformed into millions of voice packets that are being sent in real-time. But just because it's sent first, it doesn't necessarily mean that it will arrive first. When these data packets don't arrive in order, jitters happen.

Now, this doesn’t necessarily mean that the packets have to be sent exactly in order. You’ll only notice this issue if the delays are 30 milliseconds long.

That’s why it’s important to choose a reputable wholesale voip reseller like Betacompany that prioritizes call quality by ensuring delays are only 20 milliseconds or below. If you’re chosen a reliable provider, the problem is most likely your internet connection.

Consider upgrading it, especially if you’ve recently added more people to the team. And if you’re using WiFi for VoIP phones, don’t. Ethernet cables are much more reliable and can ensure a more stable connection.

Choppy audio

Imagine being on the phone with an important client, but you can’t understand what they’re saying at all. As a result, you’re not able to address their concerns. You both end the call, without completing the call’s agenda.

This is probably what’s going to happen with choppy audio. With this issue, it’s not uncommon to just hear maybe every two or three words of what the other person is saying. This is actually a pretty common issue with a pretty easy solution.

But let’s first talk a little more about the criticisms on VoIP when it was first released. Experts were saying that it’s not going to be feasible because constantly sending data packets takes a lot of bandwidth. At that time, they were completely right. That’s why virtual numbers for business were mostly reserved for those that are already successful.

The reason so many more enterprises can use VoIP is because of internet connectivity. So essentially, what you’re experiencing is a problem that’s more than one decade old.

With choppy audio, data packets get lost during the process. This is usually because your connection isn’t fast or stable enough. Try shutting down other apps (especially those involving video). If that doesn’t work, you may have to upgrade your internet.

Calls keep on dropping

Your staff is in the middle of a conversation with a potential client. Perhaps they’re even close to closing the deal. But then, the call dropped. This can be frustrating to everyone involved. And as a business, you should do everything to ensure it doesn’t happen again.

If this happens, the first thing you should check is whether or not your software is up to date. You don’t have to regularly check this. Just turn on auto-update so you can set it and forget it.

But if it drops particularly at around let’s say 10 minutes, it’s your provider’s safety disconnect. What you can do is call your provider to remove the limit.

Your phone doesn’t ring

Do you keep missing calls because your phone doesn’t ring? Sure, you can go over the message on your voicemail. But if you want to maximize company revenue, that’s not good enough.

Make sure that the calls aren’t going to a different device. Most VoIP platforms have a feature where calls are automatically forwarded to another registered gadget. Check that out quickly to make sure it’s not causing the issue.

Maybe you’re not part of the VoIP system anymore. No way you can get the calls if you’re not even logged in, right? Whoever you put in charge of that, ask them to help you register your chosen devices right away.

And just to be sure, check too if your phone is on Do Not Disturb.

These are all pretty easy, right? We hope that the information we provided you here will help you get everything you wanted from VoIP. Good luck!