HAMILTON, N.J., Sept. 11, 2013 /PRNewswire-iReach/ -- Internet Creations today announced it has launched Simple Survey on salesforce.com's AppExchange, empowering businesses to connect with customers in entirely new ways. Simple Survey is a customer satisfaction (CSat) survey app that encourages high response rates by enabling recipients to respond with one click, right from their inbox.

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Built on the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, Simple Survey is currently available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B3LePEAV.

Comments on the News

• "People are too busy to take surveys. Simple Survey is different and achieves higher response rates because your customers can respond with one click or touch, right from their inbox or mobile device," said Chad Meyer, CEO of Internet Creations.
• "Businesses are looking for ways to transform into customer companies in an era when everyone is connected all the time," said Leyla Seka, vice president AppExchange and Partner Operations, salesforce.com. "By leveraging the power of the Salesforce Platform, Internet Creations provides service and support teams with the right tools to easily gather feedback from customers and continuously monitor customer satisfaction – helping them create deeper connections with their customers."

Product Key Features

• One click: In a world where customers are always connected and inundated with information and emails, simplicity is key to getting survey recipients to take action. With Simple Survey, recipients can respond to a survey with just one quick click from their email inbox.
• Responsive design: Customers are increasingly viewing emails on their mobile devices, so it is critical for those emails to display properly on smaller screen sizes. Email delivered by Simple Survey was designed with this in mind, so just as the recipient can take the survey with one click on a desktop, they can also easily take the survey with a quick touch or tap on their mobile device.
• Reporting: Many companies survey their customers. What makes the difference is how simple it is for the recipient to take the survey and what a company does with the responses and insights they receive. Simple Survey comes with reports so managers can monitor customer satisfaction trends and review the performance of individual employees such as support agents and account executives.
• Highly extensible: Simple Survey is built entirely on the Salesforce Platform, which means companies can customize and extend it by leveraging workflow rules, analytics, apex, and even other AppExchange apps.

Additional Resources

About the AppExchange

The Salesforce AppExchange is the world's leading business apps marketplace. With more than 1,800 partner apps and 1.8 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce Platform can be easily distributed and marketed through salesforce.com's AppExchange.

Salesforce, AppExchange and others are among the trademarks of salesforce.com, Inc.

About Internet Creations

Since 1996, Internet Creations has been helping organizations of all sizes, spanning 5 continents, to accelerate service and operate more efficiently. As a Salesforce.com Cloud Alliance partner, Internet Creations helps organizations across the world to fully utilize the world's leading CRM platform.

Media Contact: Anthony Pica, Internet Creations, +1 609.570.7200, press@internetcreations.com

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SOURCE Internet Creations