by Mitchell Adams and Elizabeth Webster

In the race to stem the flow of complex product imports from low wage but increasingly skilled newly industrialised countries, Australia and other developed countries are nervously talking about the importance of research, development and design. This, they think, is where the high wage jobs will come from – and we in the ‘west’ have a unique handle on this. Thailand and China can assemble complex manufactured items, but ‘we’ have the monopoly on the inventive and creative parts.

Everyone is now hopping on the design bandwagon – design systems; design thinking; business model design; registered designs and design ideation. Even the economists are talking about design (in the context of a market).

But what is design really? In many respects, this is like asking fish where the water is. Every tangible product and intangible organisation has a design and always has had. But presumably, all those schools of design and designing businesses must believe they are adding value over and above what has been.

Design as applied art

Design is traditionally associated with applied art, or more precisely, aesthetically pleasing products. Applied art in this context includes recognisable areas such as fashion design, graphic design or product design.

Design as functionality

Traditionally the engineers also have used the term design. But this is to do with the functionality of the product, not its appearance. Hence, we have industrial design, engineering design and process design.

Increasingly, the term design now embraces appearance that is valued both for its own sake and because it enables desirable new forms of functionality. Apple is a champion of this. They require beauty in appearance but also demand that this appearance accommodates complex functionality. And they understand the power of a brand that can optimise these combined attributes. Consumers may not necessarily think about where the iPhone or MacBook is assembled, but they are being asked to turn their minds to where the product was designed. Hence Apple’s movement away from labelling their products as “Made in China” to “Designed in California”.

Design as process

Design has morphed again and now the term is used to describe a process that brings together seemingly unrelated groups of people to solve complex problems. The value here is employing design thinking to solve problems that ultimately enrich a user’s experience with a product or service. It is about creating an environment where stakeholders, not just the designers, can work collaboratively in the same space to solve the problem. Compared with the traditional ‘production line’ methods, these new design processes iterate between the upstream and downstream creators and end-users to produce an integrated and well thought through good and service.

The Centre for Design Innovation at Swinburne is a creature of this process. It takes a problem and creates outcomes that are end-user centric. Each problem requires a tailored working team with the right set of multidisciplinary skills. The aim is to enrich the end users’ life.

An example of a problem currently being tackled by the Centre is the reduction of head impacts during sports-related contact. The aim of the Centre’s Smart Cap and Gear project is to design an advanced wearable product that monitors in real time forces to the head and torso during sporting activities.

Likewise, at Swinburne’s Design Factory the group attest to the philosophy that design acts as a broker, bringing people together to solve complex problems. Along with their industry partner Visy, the Design Factory’s students and design coaches have recently redesigned the milk create. Helping to reduce the costs associated with storage, cleaning and theft, the solutions generated by the Design Factory are now with Visy’s supply chain stakeholders.

For many people design as process is nothing new. They have been doing this for…ever. This ‘movement’ is not aimed at them. The value in labelling an activity comes from highlighting what is implicit and enables those who do not work this way intuitively to change their behaviour. In this sense, bandwagon slogans and business review fashions do contribute to the economy. It’s just a pity they are using a confusing word.