Cal State L.A. utilizes Credentials' propriety back-end automation software RoboRegistrar® as well. Working in concert with TranscriptsPlus, Robo streamlines transcript processing by locating records, authenticating students and alumni, checking for holds, communicating with students via email and text and facilitating order fulfillment.

Credentials collects all fees on behalf of the university as a third party certified PCI-DSS Tier 1 compliant payment processor. Credentials Solutions Customer Service Representatives handle all customer service calls and email inquiries on behalf of Cal State L.A. from 7am – 7:30pm CST, allowing staff members to focus on other student service areas.

About Credentials SolutionsWith flagship product TranscriptsPlus® and integrated automation software RoboRegistrar®, Credentials Solutions supports all major SIS platforms while providing online ordering, automated hold checking, integrated student communications with 12½ x 5 customer service, and electronic extraction and delivery including EDI, XML and Secure PDFs. Transcript ExchangePlus™ enables client institutions to send transcripts electronically through Credentials' secure network as well as industry accepted transcript hubs, while integrating with the eRoboMail® service, which assumes the printing and mailing of paper transcripts. In addition, Credentials also offers ParkingPlus®, which automates parking permit ordering, payment, and fulfillment.